Letters to the Editor

NEW Health Remains Open During Third Floor Closure

To the Editor,

Dear North End Patients and Community Members,

NEW Health’s North End location is still under construction. We know you’ve seen the scaffolding outside our building since the summer – but we want to ensure you that NEW Health’s North End site is open and operating during renovations. All services are still being provided; select services are temporarily moved to our Charlestown location. These renovations are necessary to provide the best care for all patients.

The City of Boston Inspectional Services Department and the George Robert White Fund, that manages the building, have confirmed that the building is structurally sound and safe for occupancy.

As promised, we will continue to keep the community updated along the way. Construction is expected to be complete in the coming weeks and we will announce a firm third floor reopening date as soon as we have it. We would like to reiterate the rest of the health center remains open and ALL services are being provided; however, our dental and vision departments will continue to be provided at our Charlestown site located at 15 Tufts Street. If needed, NEW Health will provide transportation to the Charlestown site for all patients. Our podiatry services remain in the North End but have been temporarily moved to the first floor.

Patients who have scheduled appointments in dental, vision and podiatry during this project will receive updates via Patient Gateway or phone. If you need an appointment in any of our departments or have questions about your care, do not hesitate to call the health center at 617-643-8000.

While prioritizing the safety and well-being of our patients and community members, we remain committed to providing high quality care and are working diligently to minimize the impact to our patients during this renovation. For more information, please visit newhealthcenter.org.

Thank you for your continued patience and cooperation during this process.

Vin Scibelli, CEO

Chief Executive Officer

NEW Health